Manager of Quality and Performance Improvement
Holly Roland began her healthcare career as a Financial Counselor at Upson Regional Medical Center’s Business Office, serving as the main interface between the Business Office and the facility’s patients. There she developed an appreciation for the importance of providing excellent customer service to patients, as well as across the hospital’s departmental lines. Desiring a career in hospital/healthcare operations, she became Executive Assistant to Upson Regional’s CEO to allow her visibility into to a wide variety of operations-related functions. During this time, she earned both a Bachelor’s and Master’s degree in Healthcare Administration from University of Phoenix, and became Manager of Contracted Services; responsible for the development and management of all contracts between the hospital and service providers across all levels of the facility; clinical, non-clinical/other operational and also physician employment arrangements. She was responsible for the direct management of a number of those entities with whom the hospital contracted for service. Additionally, she was involved in regulatory and governmental compliance and holds a Certification in Healthcare Compliance. Immediately prior to joining SGRA, Holly was Operations Director for Optim Health System’s employed-physician division, responsible for a large group of physicians with specialties in primary care, orthopedics, neurosurgery and pain management; with sites across a wide geographic region. Holly brings solid experience in project implementation and project management, process improvement, legal and regulatory compliance, contract/vendor management, physician credentialing and practice operations.
BBA -University of Phoenix Phoenix, Arizona
MBA -University of Phoenix Phoenix, Arizona